Agon
v1.x.x
v1.x.x
  • Introduction
  • Changelog
    • 🟪v1.5.0.0
  • FAQ
    • 🟥Addon Won't Show
    • 🟥Incompatible Addons
    • 🟥Configuring Script
    • 🟥Modified Script
    • 🟥Refunds
    • 🟥Script Errors
    • 🟥Updates
  • ❱ Setup
    • 🟥Install
    • 🟥Database
    • 🟥Workshop
    • 🟥Troubleshooting
      • SQLite Storage Location
      • MySQL SRCDS Error 126
      • MySQL Timeouts
      • MySQL Won't Connect
  • ❱ Configuration
    • 🟥Settings
  • ❱ Development
    • 🟥Hooks
Powered by GitBook
On this page
  1. FAQ

Refunds

Policy regarding refunds

It is common for customers to have basic issues with a script; immediately assume it is the script's fault, and request a refund before any type of communication or ticket has been created. Then after initial troubleshooting; it ends up being a bad installation, or a user-error.

For this reason is why refunds are not granted simply upon request if you report an issue with the script. The developer will request that you submit a ticket with the following information:

  • Any errors in your server-side console

  • Verifying your installation path

  • Confirming the script works without any initial settings being modified

If the above points appear to be fine; then the developer is going to request additional information related to your server itself so that the developer can take a look personally.

Should bugs with the script be present; the developer will release updates addressing the issue.

Because you are dealing with digital items; a developer cannot remove your downloaded copy of an addon. Therefore, a refund is approved in instances where no other possible solution can be provided to address your issue in a proper amount of time; as long as the issue is with the addon itself, and NOT because of user-errors. Which will be determined by the developer after you create your initial support ticket.

PreviousModified ScriptNextScript Errors

Last updated 2 years ago

🟥